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Excellent Staff Key to Happy Customers

By Michael Klazema on 3/7/2019
LightSpeed Communications is a company dedicated to bringing customers, businesses, and their communities into the new age of internet communications. Based in Michigan, LightSpeed has already made headway in bringing fiber optic networks to four of the state’s biggest cities: Lansing, Grand Rapids, Detroit, and Ypsilanti. These networks will bring rapid high-speed internet access to the people living and working in these areas.

LightSpeed also stands as an alternative to the big, established cable companies in these areas and aims to provide better service, faster speeds, and open internet access. LightSpeed doesn’t require anyone to sign a contract to use its fiber-optic network and only charges a low monthly rate. The company also does not restrict its users with any form of bandwidth cap. For bandwidth-heavy applications like video streaming or online gaming, LightSpeed’s fiber optic networks stand to deliver better results without the limitations of big cable.

As a relatively new business striving to disrupt the existing market for online connectivity, LightSpeed needs to choose its new hires strategically and deliberately. One of the company’s selling points is that it is different from cable companies, many of which are infamous for bad customer service and experiences. Offering a superior customer experience at every touchpoint is a priority for LightSpeed Communications.

In industries from education to construction to technology, background checks provide a vital pathway to the kind of positive customer experience LightSpeed wants to deliver. By identifying criminal activity, driving infractions, and other potential red flags through thorough vetting, employers can assess the risk of hiring any employee. This due diligence is crucial for protecting customers, and it can also help companies avoid potentially crippling public relations disasters—disasters that are especially catastrophic for fresh businesses such as LightSpeed.

Companies that rely on background checks need to know that their employee vetting process will be compliant, confidential, and illuminating. As LightSpeed CFO Bernie Bryan noted, the company has been leaning on backgroundchecks.com for five years to support their vetting process.

LightSpeed uses backgroundchecks.com’s “Basic” package, which includes an instant search of our extensive criminal history database. By running this check, LightSpeed is vetting its candidates against 600 million criminal conviction records, sex offender registries for all 50 states, and 100-plus national security watchlists. The check also validates a candidate’s Social Security Number, checks his or her address history, and identifies any aliases or alternate names he or she may have used in the past.



Since LightSpeed empowers its employees to travel to connect customers to its growing fiber optic networks, the company also includes a driving history background check in its hiring process. This check, also run through backgroundchecks.com, helps LightSpeed ensure it isn’t putting dangerous drivers on the road under its company name.



A thorough background check process helps businesses including LightSpeed focus on innovating and growing their brand. With reliable access to safe, smart hires, game-changing companies like this one can focus less on the conduct of their employees and more on disrupting the marketplace. At backgroundchecks.com, we are proud to play a role in LightSpeed’s mission to push internet communications forward.

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