SOLUTIONS
Contact & Customer Support Centers
Accurate background screening is critical for call centers to protect sensitive customer data and ensure trustworthy employee interactions. It helps reduce turnover, maintain compliance, and build a reliable frontline workforce.
Customer Support Background Screening
Contact centers rely on skilled and trustworthy professionals to manage customer interactions and uphold high standards of client satisfaction. Background screening is crucial not just for verifying qualifications, but also for ensuring your organization upholds high standards consistently.
BackgroundChecks.com SolutionsÂ
BackgroundChecks.com provides comprehensive background screening solutions for contact centers. Our services include County and National Criminal searches, Employment and Education Verification, Drug Testing and a variety of other screening solutions. These comprehensive solutions are aimed to enhance the integrity and reliability of your contact center hires.
Compliance and Quality AssuranceÂ
We comply with the Fair Credit Reporting Act (FCRA), ensuring you can confidently depend on the hires you make. Our quality assurance processes guarantee accurate and reliable screening results essential for fostering trust and operational efficiency for your organization.Â
Order high-volume searches efficiently
The technology and service platform behind backgroundchecks.com makes it easy for you to...
Manage your account with as little or as much help as you want from us
Execute large volumes of searches.
Get your searches from the industry's most convenient and reliable source.
All the Checks You Need
We offer a variety of background checks to meet any size business needs. Buy standard checks, order individual ones, or ask about custom packages and prices.
SSN Verification & Address History
Verify Social Security Number with names, aliases, date of birth, and address history.
National Criminal Database
National criminal multi-jurisdictional search across court and correctional records for inmates, probation, parolees, arrests, and warrants.
Sexual Offender Registries
Scan national and state sex-offender databases to ensure your employees are not registered offenders.
County, Statewide, & Federal Criminal Searches
The most accurate manual in-person search of criminal court records available for all jurisdictions in the United States.
Motor Vehicle Records
Check drivers license and motor vehicle records including status, class type, points, and all violations.
Watch List & Compliance Screening
Detect risky or sanctioned individuals from Federal and International agencies such as FBI, terrorist watch lists, OFAC, INTERPOL, and OIG sanction list.
Employment Verifications
Verify a candidate's resume with employment history, dates employed, and job title- many instantly!
Education Degree Verifications
Verify a degree or certification from over 5,300 universities, colleges, junior colleges, and trade schools in the US.
Drug Testing
In partnership with Quest Labs and LabCorp™, we have over 13,000+ walk-in locations nationwide offering multiple drug panels.
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Perform reliable searches and checks
- With backgroundchecks.com, you have access to over 650 million records. It’s the top criminal conviction database in the industry. We also search for updated records for the criminal database. Why do we do this? To provide cleaner, more consistent and up-to-date searches of criminal records.
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Get help in choosing the right checks and reports
- Sometimes it’s hard to know what checks and reports you need for different levels of hiring. Don’t worry. We have you covered. Depending on whom you’re hiring, we’ll suggest a standard or custom package that meets all your needs.
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Set up efficient, scalable processes for hiring fast and at volume
- Once you’ve chosen the checks you need for each role in your organization, make your processes fast, easy, and consistent. You can do so through our self-service portal, which works through desktop or mobile devices. It enables authorized users to run the same processes over and over, from wherever you may be. You can also check progress and results from mobile devices.
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Get answers to your common questions – including information about compliance
- If you have questions about compliance requirements, you’ll find answers to common questions in our self-service Learning Center. If you don’t find what you’re looking for, just contact our team with your questions. We’ll help you get answers fast.
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Customize your checks and reports
- If the screening you want isn’t available in a standard package, you can build your own. You can build different custom packages for different positions. We help you get exactly the background checks you need or want.
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Receive fast, reliable results
- Some of our checks return instant results. More detailed and thorough searches may take from 1 to 3 days. When you order, we tell you the estimated turnaround time for each product you’ve chosen. Our systems also help you manage your workflow and downloaded reports.
Get Started Today
Create an Account & Order
Get started with BackgroundChecks.com today to explore how our specialized background screening solutions can support your hiring.
